SUGGESTIONS AND COMPLAINTS
We are always trying to improve the service that we provide for our patients and welcome any constructive comments that you may have. We hope that most problems can be sorted out verbally, preferably at the time they arise and with the person concerned. If your problem cannot be sorted out in this way, please contact the Deputy Manager who will make sure your concerns are dealt with promptly and by the correct person. If you wish to make a more formal complaint, NHS national guidelines are available from our Reception.
We hope that, if you have a problem, you will use our Practice Complaints Procedure as we believe this will give us the best chance of putting right whatever has gone wrong and an opportunity to improve our Practice. If you feel you cannot raise your complaint with us, you should contact NHS England on 0300 311 2233 or [email protected]
If you need any help or advice to make your complaint you can contact the NHS Complaints Advocacy Service on 0800 161 5600 or e-mail [email protected].
The NHS Complaints Advocacy service provides free, confidential and independent advice, information, support and advocacy to all patients who want to make a complaint about the service, care or treatment provided by NHS.
Please see below a copy of the Practice Complaints Procedure:
Complaints Procedure Form